We recommend that you arrive at least 15 minutes prior to your first scheduled appointment
Cancellation & No-Show Policy
Making an appointment with one of our professionals allows us to reserve time and space for your exclusive care. For this reason, there is a 50% fee charged for SAME DAY CANCELLATIONS OR NO-SHOWS. A credit card is required to secure an appointment. For general group bookings of 3 or more, we require 48 hours notice for changes or cancellations, along with a 50% deposit for all services reserved by group. A credit card provided at the time of the appointment will secure group. The credit card holder agrees to be responsible for any cancellation fees incurred by him or herself, or any member of the group.
Unused products in their original packaging may be returned within 7 days for a full refund.
Please advise us at time of booking of
any health conditions, allergies, injuries or special needs which may
affect your services.
We do not accept any personal or
traveler's checks. Any gift cards, vouchers, or certificates must be
mentioned at time of booking.
Taxes & Gratuities
Although discretionary, gratuities are a nice way to say “thank you” for the type of personalized, unique attention offered by our professionals. A customary gratuity ranges from 15-25%. Please consider the level of personal care when deciding on how to thank your provider.
We regret that gratuities cannot be added to your credit card transaction at the time of each service price is appropriate and appreciated
Unless otherwise indicated, NY sales tax is not included in our rates and will be added to your product or service at the time of purchase or when services are rendered, whichever is applicable.
For Your Consideration
Please secure your personal belongings prior to, and after your treatment. Whenever possible, please leave jewelry or other valuables at home. We cannot be responsible for personal items left behind.
For the comfort of all our guests as well as your own quiet time, all cell phones must be turned off during your entire visit. We do not allow cell phone use during treatments.
Children under 16 will be accommodated for many of our services, while under the supervision of a parent or guardian over 21 years of age. Please call us to discuss your child's individual needs.